We hope that you'll be thrilled with your order from POM Boutique but you may wish to return an item to us. If this is the case, please follow the instructions below:
POM Boutique has a no-fuss, no-quibbles returns policy. At POM Boutique, you can cancel an order within seven days for a full refund in accordance with European Consumer Law. If your order has already been despatched when we receive your cancellation, we will deduct the cost of shipping from your refund.
Pom Boutique Total Satisfaction
You may return products for any reason up to 14 days after purchase if the product is unused and unopened. All returned goods must be in their original packaging and due care must be taken when preparing your items for return. Please use the returns form included with your parcel.
*Please note: This excludes earrings for health and hygiene reasons
Non-deliverable and unclaimed orders
If an order is returned, refused or unclaimed by the customer due to customer refusal, customer absence, or customer providing incorrect shipping information, we will attempt contact via phone and/or email if provided.
If a product is defective, please return it to us. Enclose with the returns form in the product's original packaging for a full refund or replacement within 7 days.
POM are required by European Consumer Protection Law to offer you your money back within 30 days of an order cancellation.
To return an item of jewellery
Please print and complete the RETURNS FORM, seal up the original packaging securely and post to POM, 7 Dunkirk Business Park, Frome Road, Southwick, Wiltshire, BA14 9NL. Please be aware that we are not able to credit return postage and cannot be held responsible for items lost in transit on the way back to us.
If you are returning an item because it is defective, or because of a mistake on our part, we will be happy to replace it.
*We regret that in compliance with UK Health and Hygiene regulations, we cannot accept the return of earrings. This does not affect your statutory rights.
REDUCED items are sold as seen and as such are non-returnable, however if a sale item is faulty we will happily replace or exchange for another item of the same value.
7 Dunkirk Business Park
This returns policy does not affect your statutory rights.